Frequently Asked Questions
How much does it cost?
Please refer to our “Services” page for a full list of prices. We think you will find something there that will fit your needs. If not, feel free to contact us!
Do you offer bulk discounts?
Yes! If you have 5 or more items, just contact us and we will be happy to offer a bulk price. The level of discount depends on the complexity of the work, so we will have to offer a quote.
How long does it take?
That depends on what we are doing. Typically, we can complete a basic appraisal for a single item and have a document ready within 30-60 minutes, and simple gem identifications can be as short as a few seconds to a few minutes. More complicated work will take extra time, and we will always let you know when that is the case.
Can you come to me?
Yes we can! You have the option to have one of our experts come out with a mobile lab to your home or office to perform the examinations, or you can have us book an appointment at one of the many fine jewelry stores in our network. In some cases, the distance from the main office will be so far that we have to charge a small mileage fee. Any travel outside the state of Maryland will incur portal to portal fees, and follow the pricing laid out in the “Services” section of our website.
Can I ship to the ZGL?
Absolutely! Simply contact us to arrange it, and we will send you an insured shipping label and container with instructions on how to send in your item. Once it arrives, all packages are inspected and opened on camera to ensure the transparency and security of our operations while your personal property is in our care.
Is it safe?
Yes. We do everything we can to protect our clients and their belongings at every step of the process. Up to $3,000,000.00 of insurance coverage protects your items from loss or damage during transport and while it is in our care for examination. If we directly transport your items, they have the added benefit of a locking, GPS tracked case. Our facility is monitored 24/7 by two separate alarm and camera systems, and a network of cameras in the roads leading to the building. The site is also protected around the clock by armed security, and your belongings will be stored in a safe with a minimum rating of TS-30 while it is in our care. The lab is in an undisclosed location to prevent long term scouting. Special concerns will be handled on a case-by-case basis if enhanced security is warranted.
Where is the ZGL located?
We are based in Anne Arundel County, Maryland. For the security of our clients and associates, as well as their valuable possessions, the exact physical location of the laboratory is kept confidential, and all incoming and outgoing shipments are handled through a secure courier system.
Do you purchase jewelry or other items?
Unfortunately, no. That is not our business model, along with the fact that in some cases it would be a conflict of interest to both appraise and purchase items.